Terms of Service

OVERVIEW

Welcome to Abbie Scent.

Throughout these Terms, “we," "us,”, and “our” refer to Abbie Scent. We operate this website and online store, including all related information, content, products, tools, and services available through it (the “Services”).

Our store is hosted by Shopify, which enables us to provide our products and Services to you.

By visiting our website, using our Services, or purchasing from us, you agree to be bound by these Terms of Service, together with our Privacy Policy and any additional policies referenced on this site.

If you do not agree to these Terms, you must not use our Services.

SECTION 1 – ELIGIBILITY & ACCOUNT USE

By using our Services, you confirm that:

• You are at least 18 years old or the age of majority in your country of residence

• Any information you provide is accurate, current, and complete

• You are authorised to use the payment method provided

You are responsible for maintaining the confidentiality of your account details and for all activities carried out under your account.

We reserve the right to suspend or terminate accounts that contain false information, suspicious activity, or misuse of our Services.

SECTION 2 – PRODUCTS & FRAGRANCE INFORMATION

We make every effort to display our fragrances and products as accurately as possible. However:

• Colours and packaging may appear differently depending on your device screen

• Fragrance notes and scent experiences are subjective and may vary between individuals

We do not guarantee that products will meet individual scent preferences or expectations.

All product descriptions, pricing, availability, and packaging are subject to change without notice.

We reserve the right to discontinue products or limit quantities at any time.

SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase a product from Abbie Scent.

We reserve the right to:

• Accept or refuse any order

• Limit or cancel quantities purchased

• Cancel orders suspected of resale, fraud, or unauthorised activity

Orders are only accepted once payment has been successfully processed and you receive an order confirmation.

Please review your order carefully before checkout, as we may not be able to amend or cancel orders once placed.

All purchases are subject to our Refund & Return Policy.

SECTION 4 – PRICING & PAYMENTS

All prices displayed on our website are listed in GBP (£) unless otherwise stated.

Prices may change at any time without notice.

Customers are responsible for providing accurate billing, payment, and shipping information.

We reserve the right to refuse or cancel transactions where payment cannot be authorised or verified.

Applicable shipping charges, customs duties, taxes, or import fees are the responsibility of the customer unless otherwise stated.

SECTION 5 – SHIPPING & DELIVERY

Delivery timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by:

• Couriers or postal services

• Customs processing

• Weather conditions

• Events beyond our control

Risk of loss and ownership transfers to you once your order has been handed to the delivery carrier.

Please ensure shipping details are entered correctly at checkout, as we are not responsible for orders delivered to incorrect addresses supplied by customers.

SECTION 6 – RETURNS & REFUNDS

Returns and refunds are governed by our Refund Policy available on our website.

Due to hygiene and safety reasons, opened or used fragrance and personal care products are generally non-returnable unless faulty or damaged upon arrival.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including:

• Logos

• Branding

• Product names

• Images

• Graphics

• Text

• Product descriptions

• Website design

is owned by or licensed to Abbie Scent and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or commercially exploit any content without our prior written permission.

SECTION 8 – THIRD-PARTY LINKS & TOOLS

Our website may contain links to third-party websites or tools.

We are not responsible for:

• The content or accuracy of third-party websites

• Third-party policies or practices

• Any transactions or damages arising from third-party services

Your use of third-party websites is at your own risk.

SECTION 9 – SHOPIFY SERVICES

Our store is powered by Shopify.

By using our Services, you acknowledge that purchases are made directly with Abbie Scent and not with Shopify.

Shopify is not responsible for:

• Product fulfilment

• Customer service

• Returns or refunds

• Product defects or claims

SECTION 10 – PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

By using our Services, you consent to the collection and processing of your information in accordance with our Privacy Policy and Shopify’s applicable privacy practices.

SECTION 11 – CUSTOMER FEEDBACK & REVIEWS

If you submit reviews, suggestions, testimonials, or other feedback, you grant us permission to use, reproduce, edit, publish, and share that content for marketing or business purposes.

You agree that your submissions:

• Are truthful

• Do not violate the rights of others

• Do not contain unlawful, offensive, or misleading content

We reserve the right to remove any content we consider inappropriate.

SECTION 12 – ERRORS & INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to:

• Product descriptions

• Pricing

• Promotions

• Shipping information

• Availability

We reserve the right to correct errors and update information at any time without prior notice.

SECTION 13 – PROHIBITED USES

You may not use our Services:

• For unlawful purposes

• To commit fraud or abuse

• To transmit viruses or malicious code

• To scrape, copy, or misuse website content

• To interfere with website security or functionality

• To harass, threaten, or abuse others

We reserve the right to terminate access to anyone violating these Terms.

SECTION 14 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available” without warranties of any kind, either express or implied.

We do not guarantee that:

• The website will always be available or error-free

• Products will meet individual expectations or preferences

• Services will be uninterrupted or secure at all times

Nothing in these Terms excludes rights that cannot legally be excluded under UK consumer law.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Abbie Scent shall not be liable for:

• Indirect or consequential losses

• Loss of profits or revenue

• Delays in delivery

• Damage caused by the misuse of products

• Allergic reactions or scent dissatisfaction

• Temporary service interruptions

Our total liability relating to any order shall not exceed the amount paid for the product purchased.

SECTION 16 – INDEMNIFICATION

You agree to indemnify and hold harmless Abbie Scent, Shopify, and affiliated parties from any claims, damages, liabilities, or expenses arising from:

• Your breach of these Terms

• Your misuse of the Services

• Your violation of any law or third-party rights

SECTION 17 – TERMINATION

We reserve the right to suspend or terminate access to our Services at any time if we believe you have violated these Terms.

Any obligations or liabilities incurred before termination will survive termination.

SECTION 18 – GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes arising from these Terms or the use of our Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 19 – CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time.

Changes will become effective immediately upon posting to this website.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms should be sent to:

Abbie Scent
Email: abbiescent1@gmail.com
Phone: 07823706061

Company Number: 16732188