Shipping policy

Shipping Policy

Thank you for shopping with Abbie Scent. We aim to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received.

During busy periods, launches, promotions, or holidays, processing times may be slightly longer.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

UK Shipping

We currently ship throughout the United Kingdom using trusted delivery partners. Estimated delivery times:

  • Standard Shipping: 3–5 business days
  • Express Shipping (if available): 1–2 business days

Delivery times are estimates only and are not guaranteed.

International Shipping

We ship to selected countries worldwide, including the European Union, United States, Canada, Australia, New Zealand, Nigeria, and more.

International delivery times vary depending on destination, customs processing, and local postal services.

Estimated delivery times for EU customers:

  • Western Europe (Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden): 2–11 business days
  • Eastern Europe (Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia): 5–11 business days

Customers are responsible for:

  • Customs duties
  • Import taxes
  • Local handling fees
  • Any additional charges imposed by their country

Abbie Scent is not responsible for delays caused by customs clearance or international carriers.

Shipping Costs

Shipping costs are calculated at checkout based on: Delivery location, order size or weight, and selected shipping method.

Current flat rates:

  • United Kingdom: £5.99 
  • Western EU: £12.99 
  • Eastern EU: £16.99 
  • Nigeria: £30.00 
  • International: £23.99

Fragrance & Hazardous Goods Shipping

Please note that fragrance products may be classified as flammable goods by certain couriers.

As a result:

  • Shipping options may be limited for some destinations
  • Delivery times may occasionally be extended
  • Certain countries or regions may not be eligible for fragrance shipping

Some EU member states may have additional restrictions on the import of alcohol-based fragrances. We will notify you if your order is affected.

We reserve the right to cancel and refund orders where shipping restrictions apply.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate at checkout.

We are not responsible for orders shipped to incorrectly entered addresses.

If an order is returned to us due to an incorrect or incomplete address, additional shipping fees may apply before the order can be resent.

Lost, Delayed, or Stolen Parcels

Once an order has been handed to the courier, delivery responsibility passes to the shipping provider.

However, if your parcel is significantly delayed or appears lost, please contact us, and we will do our best to assist.

Abbie Scent is not responsible for:

  • Delays caused by couriers
  • Weather disruptions
  • Customs delays
  • Stolen parcels after confirmed delivery

If tracking confirms delivery but you have not received your parcel, we recommend:

  • Checking with neighbours or household members
  • Contacting the courier directly
  • Verifying the shipping address provided

Damaged Deliveries

Please inspect your order upon arrival.

If your item arrives damaged, leaking, defective, or incorrect, please contact us within 48 hours of delivery with:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

We will review the issue and arrange a suitable resolution where appropriate.

Contact Us

For shipping questions or support, please contact:

Abbie Scent Email: abbiescent1@gmail.com